FAQ
General Information
Question : What is Velkasa?
Answer : Velkasa was created from a simple desire to make everyday life feel easier and more intentional. Our goal is to offer carefully selected products that fit naturally into daily routines and add value through simplicity, usefulness, and thoughtful design.
Question : How can I contact Velkasa's customer support?
Answer : You can contact us anytime at support@velkasa.com . Our team is always happy to help.
Orders & Shipping
Question : How do I place an order?
Answer : Add the items you like to your cart and proceed to checkout. Follow the steps to complete your purchase securely.
Question : What payment methods does Velkasa accept?
Answer : We accept several secure payment methods, including:
- Credit & Debit Cards
- Apple Pay & Google Pay
Question : How can I track my order?
Answer : Once your order has been shipped, you’ll receive a confirmation email with your tracking details. You can also track your package through the Track Your Order page.
Question : How long does delivery take?
Answer : Orders are processed within 1-3 business days. Delivery times vary by location but generally take 7 to 12 business days.
Question : Does Velkasa ship internationally?
Answer : Yes, international shipping is available for most countries.
Returns & Exchanges
Question : What is Velkasa’s return policy?
Answer : If you’re not fully satisfied, you have 30 days from delivery to return your order for a refund or exchange.
Question : How do I return an item?
Answer : Email us at support@velkasa.com with your order number and the reason for your return. We’ll provide a prepaid return label and instructions.
Question : Can I exchange an item?
Answer : Yes, exchanges are accepted within 30 days of receiving your order.
Product Information
Question : How do I choose the right item?
Answer : Each product page includes detailed information to help you make your choice. If you need help, feel free to contact our support team.
Account & Privacy
Question : Do I need an account to shop at Velkasa?
Answer : No, creating an account is optional, but it makes tracking orders and accessing updates easier.
Question : Is my personal information safe?
Answer : Absolutely. Velkasa uses secure payment systems and encryption to protect your data.
Support Customer
Question : When is Velkasa's customer support available?
Answer : Our support team is available Monday to Friday, 9:00 AM - 6:00 PM.
We are closed on Saturdays, Sundays.